If these steps resolved the issue, there is no need to continue troubleshooting. The printer cleans the printhead and prints a test page. Touch Tools, and then touch Clean Printhead. On the printer control panel, touch the Settings icon. NOTE: If you've tried these steps then you may skip them. most welcome.īefore I suggest you to replace the black ink cartridge, I suggest let's go through the below steps: If the printer continues to not print and copy, then let's do a firmware update on it via this link: This software will identify and fix printing related issues.

Please download and run the HP Print and Scan Doctor software. If the printer doesn’t power ON then please manually power it ON. Reconnect the power cable to print and the printer should power ON by itself. The printer should be directly connected to the wall outlet and not to a surge protector.Press and hold the printer’s power button for 15 seconds.Disconnect any other cables if connected the printer.Disconnect the power cable from the printer while the printer is still ON.Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: Do you receive any error messages on the printer or computer while you try to print or make a copy?.I would like to know the following information to assist you better: I appreciate the steps you have performed and have certainly done a good job. However, now you are using genuine HP cartridges. This issue started after you tried to use a refilled ink cartridge. However, the diagnostic page prints fine with all colors. I understand that you have an HP Photosmart 6525 e-All-in-One Printer and it does not print from the computer or make a copy.

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